On-site support

On-site support in China, from the moment you land.

Most of what goes wrong on a China trip happens in the first six hours and has nothing to do with factories: the wrong hotel district, no working payment method, a driver who has never heard of the industrial zone.

For creators and brand buyers who already have dates — add only the pieces you need.

SUPPORT · FACTORY FLOORPhoto pendingA supplier team walking buyers past newly built equipment wrapped for transport.

Available now

One module you can book today.

This is the only piece of on-site support we are running properly right now. The rest are listed below as planned, because listing them as available would be a promise we cannot keep.

Filming coordination

Permission requests, restricted-zone agreements, equipment declaration and filming windows built into the itinerary.

  • Available now (P1)
  • Written permission before you fly
  • Substitute location held for refusals

The permission mechanics are spelled out in the filming guide.

Planned

Being prepared. Not bookable yet.

These are the other pieces clients ask for. We are honest about the state of each one rather than dressing it up as live — ask us and we will tell you where it stands.

Plan ahead

Interpreting & technical translation

Not conversation Mandarin. Someone who can carry tolerances, tooling terms and payment conditions both ways without softening them.

Plan ahead

Transport & arrival logistics

Airport or station pick-up, movement between industrial zones, and a hotel placed near the factories you are actually visiting.

Plan ahead

Visa invitation letters

Currently handled case by case while we formalise the process. We will tell you honestly whether your case is straightforward.

Plan ahead

After-hours troubleshooting

A reachable number for the evening problems: lost equipment, pharmacy runs, a restaurant that only takes a payment app you do not have.

The interpreting role in particular has its own page — see the interpreter.

A day on the ground

08:30 to 18:00, with the boring parts included.

This is what a normal working day looks like. The unglamorous rows are where trips usually fail.

  1. 01

    08:30 — Pick-up

    DAY-AM

    Driver meets you at the hotel. We use the same drivers repeatedly in a cluster because industrial-park addresses are poorly served by map apps.

  2. 02

    10:00 — Factory A

    DAY-AM

    Walk-through with the production manager. Interpreter handles tolerances and tooling specifics rather than pleasantries.

  3. 03

    12:30 — Working lunch

    DAY-MID

    Near the industrial zone, not across town. Used to review the morning and adjust the afternoon order.

  4. 04

    14:00 — Factory B

    DAY-PM

    Second visit, or the substitute factory if the morning one fell through. Usually the deeper technical conversation.

  5. 05

    17:00 — Same-day notes

    DAY-PM

    Written notes sent while it is fresh, so nothing depends on remembering it three days later.

  6. 06

    18:00 — Debrief

    DAY-PM

    Thirty minutes on what we saw, what we distrust, and what the next day should do differently.

The floor part follows the on-the-floor checklist.

Coverage

Tier 1 we run daily. Tier 2 we staff. Tier 3 needs notice.

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Abstract diagram of ChinaFactoryHost coverage networkThree coverage tiers, arranged roughly west to east and north to south. Tier 1 home base: Zhejiang and the Yangtze Delta — Hangzhou (HQ), Ningbo, Yiwu. Tier 2 resident team: the Pearl River Delta — Guangzhou, Dongguan, Shenzhen. Tier 3 reachable: Shijiazhuang (Hebei), Qingdao (Shandong), Nanjing (Jiangsu). This is a schematic diagram, not a geographic map.Tier 1 · home baseTier 3 · reachableTier 2 · resident teamHQHGHHANGZHOUYIWYIWUNGBNINGBOCANGUANGZHOUDGMDONGGUANSZXSHENZHENSJWSHIJIAZHUANGTAOQINGDAONKGNANJING
  • Home base — Zhejiang / Yangtze Delta
  • Resident team — Pearl River Delta
  • Reachable — Shandong, Hebei, Jiangsu

Tier 1 · home base

  • Hangzhou (HQ)
  • Yiwu
  • Ningbo
  • Shaoxing
  • Jinhua

Tier 2 · resident team

  • Shenzhen
  • Dongguan
  • Guangzhou
  • Foshan
  • Zhongshan

Tier 3 · reachable

  • Qingdao
  • Nanjing
  • Shijiazhuang
  • Xiamen
  • Chengdu

Diagram noteThis is a schematic coverage diagram, deliberately not a geographic map. Node order follows the real west-to-east and north-to-south arrangement of each cluster; exact placement carries no coordinate meaning.

The tiers map to the destination pages, region by region.

What we don't do

What on-site support is not

We are hosting ground support, not a concierge service and not a substitute for your own judgement.

  • We do not book your flights or hotels, and we take no margin on them.
  • We do not offer leisure sightseeing programmes — if a client wants a free day, we plan the transport and leave the day alone.
  • We do not carry cash advances or handle your payments to suppliers.
  • We are not a licensed tour operator for packaged tourism, and we do not present ourselves as one.
  • We will not sign anything on your behalf, ever.

This support sits under a brand sourcing visit or a creator trip.

Next step

Add on-site support to your trip.

Tell us where you are going and what you need covered. We will tell you what we can take off your hands.

No obligation. We reply within 1 business day, China Time (GMT+8).

Ask about this

Four fields. We read every one and reply with a straight answer, including when we are not the right people for the job.

Which one are you?

China time GMT+8 · we reply within 1 business day

Reply within 1 business day

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